VZfit FAQ


What are your products?

VZfit is an add-on for stationary bikes that motivates exercise using the power of VR. We sell two hardware configurations of VZfit: the VZfit Sensor Kit for home fitness users, and the VZfit Commercial Kiosk for turnkey use in fitness centers.


How do the sensor kit and kiosk differ?

The sensor kit is meant for personal use, and requires you to have an Oculus Go or Quest to play its initial games, or compatible VR system to use its SDK. The kiosk includes a PC and VR system that offers the greatest detail in our games, a TV for onlookers, and the startup automation and remote support that business customers need.


What happened to the bike and games you sold on Amazon?

We've phased those out in order to focus on VZfit, which is designed for fitness-oriented customers with their own bikes and easy-to-use VR systems. But they are compatible, at no extra charge, with our VZfit Play and Explorer applications on the Oculus Go & Quest.


VZfit Sensor Kit


What comes with it?

The VZfit Sensor Kit comes with a wireless speed sensor that attaches to your bike crank, and a wireless action button that attaches to your handlebar. You supply the stationary bike and compatible VR system. VirZOOM is releasing two free games for it, VZfit Play and VZfit Explorer, on the Oculus Go & Quest. It is also compatible with the VZfit SDK on Windows and Android.


Where can I take it?

The sensor kit with Oculus Go or Quest is portable, wireless, and mounts and unmounts quickly. So you can get VirZOOM workouts anywhere that has a stationary bike: your home, gym, office, or hotel.


How much does it cost?

$99.95 for the hardware, plus a $14.95/month hardware license that enables it to play VZfit applications. Shipping is free within the continental US, $10 to Canada, and $25 elsewhere. It has a 30-day money back guarantee.


Will it work with VirZOOM's old games?

No, the sensor kit is not compatible with VirZOOM Arcade or VirZOOM Gamepad Emulator or old VirZOOM SDK on any platform.


What are VZfit Play and VZfit Explorer?

VZfit Play is our existing collection of games optimized for mobile VR, and redesigned for better workouts, head-to-head challenges, and online events. VZfit Explorer is a new application that allows you to ride anywhere in the world in VR. They are both free and initially exclusive to the Oculus Go & Quest. They will run on the VZfit Sensor Kit with an active hardware license, and on original VirZOOM Bike Controllers with a free lifetime license.


Will they work differently between Go and Quest?

The main difference is you steer by leaning on the Quest, the same as our PC version, thanks to its head position tracking. On the Go, you steer by tilting your head, just as much as when leaning with a straight neck. Also, they will run at higher framerate on the Quest.


Do you charge to make applications with your SDK?

We place no restrictions or fees on applications you can make and sell with the VZfit SDK. You and your customers only need to have an active hardware license to play them on the VZfit Sensor Kit. They will work without license on original VirZOOM Bike Controllers.


VZfit Commercial Kiosk


What comes with it?

The VZfit Commercial Kiosk includes a dedicated VR-ready PC, VR headset, 32" TV, stand, wireless speed sensor, and wireless action button. You supply the stationary bike. The PC and TV come as a single unit that you set on the stand, and you attach the pedal sensor and wireless button to your bike. It runs all of our game levels with the highest detail and most features.


How much does it cost?

$2995 for the hardware system, plus a $999/yr digital services membership for commercial use. Multi-unit discounts and leasing options are available by request. Shipping is $200 in the contintental US, custom elsewhere.


Why do I need the digital services membership?

The membership pays for the remote health monitoring, maintenance, and game updates we perform to keep everyone's system running smoothly and attracting customers.


How long does it take to fulfill my order?

We build and provision each VZfit Commercial Kiosk to be ready out of the box and personalized to you. We keep an inventory of parts but order the PC and headset on payment, after which takes about two weeks for assembly and testing and delivery.


Both Products


So I need a stationary bike for VZfit?

Yes. VZfit works with the bike that suits you best: spin, upright, recumbent or folding.


Can I play on a bicycle with trainer?

VirZOOM does not endorse or support VZfit usage on a bicycle with trainer, because people lean to steer which is only safe on stationary bikes that have more weight and stability.


What about ellipticals, rowers, or treadmills?

VZfit experiences are designed for pedaling and leaning from a seated position, because we found that offers the most intuitive and accurate way to control your virtual motion. Pressing the action button is also easiest on fixed handlebars. Though our sensors could work on other equipment, we'd have to design new games and sensor processing optimized for them.


Does sweat hurt the VR headset?

No. Thousands of VirZOOM users have sweat into their headsets with no issue. If you're planning to share your headset though you may want a wipeable "VR Cover". A small fan can reduce sweat and increase your sensation of movement. And we have found that "Quick Spit" antifog spray prevents your lenses from fogging up, though most don't.


Does VZfit require online access?

Yes, the hardware license requires online refreshing, but can played through network outages for up to a week. Your game progress, stats storage, head-to-head challenges, and online events also require network access.


How often do I need to replace sensor batteries?

Our speed sensor can be used for 60 continuous hours, which translates into 4 months at 1/2 hour use per day, or 1 month at 2 hours per day. Your account page shows the current sensor battery level, and the VZfit games will show a low-battery warning when it's low. Our button doesn't report its battery level but lasts as least as long as our sensor, so we recommend changing it when you change the sensor. The sensor takes a CR2032 coin cell while the button takes a CR2016 coin cell.


Will I feel dizzy after playing your games? I've read that VR motion makes people sick

Comfortable VR motion is at the heart of our game technology, but some people need to learn how to be in VR like they learned how to ride a bike. The older you are, the more time you should take to acclimate. We suggest everyone first play our levels marked comfortable, which feature flat terrain and nothing to run into. When they've learned how to control their motion and feel good in VR they should try moderate levels with more hills and turning. Only when that feels good should they try intense levels with flying. Our interface drives new players along this path and encourages tutorials before moderate and intense levels.